Recovery Specialist
Employment Type:
What You’ll Do
- Communicate with customers regarding outstanding account balances
- Help customers identify realistic solutions for resolving their accounts
- Negotiate payment arrangements, settlements, and payoffs within company guidelines
- Manage and maintain an assigned portfolio of accounts
- Handle difficult conversations professionally and respectfully
- Accurately document customer conversations and account activity
- Meet individual productivity and recovery goals
- Follow all company policies and applicable financial regulations
What We’re Looking For
- Strong communication and customer service skills
- Dependable with a strong commitment to attendance and punctuality
- Professional, empathetic, and comfortable having difficult conversations
- Motivated by goals and measurable results
- Strong organization and attention to detail
- Ability to handle rejection and remain positive
- Comfortable working independently and managing multiple accounts
- Collections, call center, banking, financial services, sales, or customer service experience is a plus, but not required
- Candidates looking for an opportunity to learn, grow, and potentially build a long-term career are encouraged to apply
Additional Requirements
- Must be comfortable completing a pre-employment drug screening and background check
- Must be able to maintain reliable and consistent attendance
- This position offers the potential to convert to a permanent opportunity after 90 days based on performance and business needs.