We’re hiring a Pod Manager to lead a high-performing portfolio of 400–450 single-family homes. In this role, your mission is serve as the primary point of contact for both residents and property owners delivering exceptional service, building trust, and driving performance across your portfolio. In this role, you will be leading a team of Virtual Assistants to handle back-end items to ensure operational excellence.
If you’re proactive, highly organized, and thrive in a fast-paced environment where common sense, ownership, and clear communication are critical, this role is for you.
Key Responsibilities
- Portfolio Oversight: Manage a portfolio of 400–450 single-family rental homes, acting as the primary point of contact for both residents and property owners.
- Provide prompt, accurate responses to property owner inquiries while maintaining exceptional service.
- Maintain ongoing, proactive communication with owners regarding property performance, key updates, and financial decisions.
- Prepare reports analyzing portfolio performance, including occupancy, rental income, operating expenses, and maintenance costs.
- Perform monthly reviews of financial statements to ensure accuracy.
- Analyze and reconcile owner ledgers, clearly explaining discrepancies or adjustments.
- Coordinate lease renewals and ensure timely, respectful communication with residents.
- Resolve resident concerns before they escalate and manage issues with professionalism and empathy.
- Keep residents informed about maintenance timelines and service progress.
- Collaborate with the Maintenance, Leasing and Field Team on a daily basis to be able to communicate to owners and residents relevant information within each of those departments.
- Present reports from occupied home inspections, identifying necessary repairs or deferred maintenance.
- Lead a small team of Virtual Assistants
- Set priorities and ensure team accountability.
KPI Management:
- Track and manage key portfolio metrics such as vacancy, delinquency, lease renewal rates, and service ticket volume.
- Take strategic action to drive improved outcomes across all areas of performance
Job requirements:
- College degree or Real Estate experience
- Highest level of verbal and email communication skills
- Organizational abilities
- Excellent critical thinking and decision making skills
- Must be fast paced and able to make decisions based off information given to you
- High level of problem solving skills
- Dynamic and confident personality
About Us:
We are a trusted property manager exceeding 1,300 homes in Memphis, TN and Little Rock, AR. With over a decade of experience, we specialize in purchasing and selling properties to investors globally, and we manage these assets post-sale. Our company is built on a foundation of transparency and expertise, always prioritizing our clients’ best interests. At the heart of our business is a commitment to building long-term relationships with our clients, ensuring their investments thrive and continue to build out their real estate portfolio.