Position Summary
- Provides frontline claims administration support for class action cases, handling phone-based class member questions and claims processing under the direction of the General Manager.
- Works from documented scripts and procedures for claim intake, class member questions, and data entry, escalating anything that falls outside the routine.
- Balances live call volume with data entry, filing, and other administrative tasks, re-prioritizing as case needs shift throughout the day.
- The ideal candidate is a strong communicator with excellent organizational skills, comfortable in a fast-paced, deadline-driven environment, and eager to learn the mechanics of class action claims administration.
- Ultimately, this role is part of Atticus’ strategic execution to ‘make our clients look good’.
Key Responsibilities
Class Member & Claimant Support
- Serve as a live phone operator, answering general questions from class members and assisting them with filing claims.
- Enter and update class member information accurately and promptly.
- Communicate clearly and professionally with class members, including those who are frustrated or unfamiliar with the claims process.
Claims Processing & Data Entry
- Process claims and perform data entry in accordance with case-specific procedures.
- Maintain organized, accurate, and retrievable claim files and records.
- Support filing and document management for assigned cases.
General Administrative Support
- Perform general administrative and clerical tasks as assigned by the project team.
- Take on other duties as assigned, adjusting to shifting case priorities.
Qualifications
Required
- Strong communication and customer service skills.
- Excellent computer skills, including Microsoft Word and Outlook.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent required.
What Will Set You Apart
- Proficiency in Microsoft Excel and PowerPoint.
- Some legal experience, training, or education (e.g., paralegal background).
- Bilingual in Spanish and English.
- Prior experience in customer service or a call center environment.
Skills & Competencies
Expectations are anchored in the firm’s core values — Smart, Accountable, Better — at the level appropriate to this role.
Smart
- Learns and correctly applies documented scripts and procedures for claims intake, class member support, and data entry; asks rather than guessing when a call or claim falls outside the routine.
- Communicates clearly and courteously with class members and callers, even when questions are repetitive or the caller is frustrated.
Accountable
- Accurately enters and updates class member and claims data, following data-handling and confidentiality requirements without prompting.
- Completes assigned administrative and clerical tasks on time and raises a backlog before it becomes a problem.
Better
- Notices recurring questions or friction points from callers and class members and reports them rather than absorbing them silently.
- Shares information with teammates and stays open to learning new tools and case procedures as the role evolves.
About Atticus Administration
Atticus is a fast-growing, technology-enabled legal services company that provides pre-settlement and post-settlement administration services for class action cases. Atticus is known for offering best-in-class service with the goal of helping claimants access their settlement proceeds more efficiently while making its clients look good.