PRIMARY FUNCTION:
The Community Development Intern will assist in supporting community outreach programs with an emphasis on multicultural audiences. This position will primarily focus on supporting the Community Development team by helping with events, outreach, marketing materials, and partnership initiatives.
PRINCIPAL DUTIES/RESPONSIBILITIES:
1. Attend community events alongside the outreach team to support efforts in promoting the organization’s mission and products and services.
2. Participate in internal meetings and contribute ideas for expanding outreach initiatives.
3. Support Diversity, Equity, and Inclusion (DEI) projects and meetings as needed.
4. Help with the planning, coordination, and follow up of financial educational activities and community events.
5. Assist in creating basic marketing materials and brochures targeting diverse community segments.
6. Assist in conducting research on competitor activities and market trends as assigned.
7. Develop a foundational understanding of credit union products and services.
8. Communicate progress and feedback regularly with the supervisor to ensure a learning-focused experience.
9. Actively and thoughtfully communicate with their supervisor, planning their goals and development, taking accountability for their actions, and striving for excellence.
GENERAL DUTIES/RESPONSIBILITIES:
10. Promote products and services.
11. Attend all meetings as required.
12. Maintain clean and professional work area and appearance.
13. Maintain positive public relations and promote the credit union within the community.
14. Complete educational programs as required.
15. Perform the following commitments of service to each and every member at all times:
a. Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake.
b. Keep a smile in my voice as well as on my face.
c. Answer the telephone by the third ring.
d. Call people by name and thank them.
e. Give people my full and undivided attention; focus on the person face to face and on the telephone.
f. Take responsibility for solving the individual’s problem instead of referring it to someone else.
g. Deliver on commitments of action(s) to be taken, so excuses won’t be necessary.
h. Follow through on necessary action(s) to be sure the problem is solved.
i. Know that what’s important is not only who or what created the problem but how the problem can be corrected.
j. Protect confidential information.
16. Other duties as assigned.
Qualifications
REQUIREMENTS OF THE POSITION:
• Currently enrolled in an accredited college or university, majoring in Business, Communications, Sales, Marketing, or related field.
• Ability to work 12-29 hours per week.
• Knowledge/ability to use various computer programs including Microsoft Office.
• Ability to sell.
• Analytical skills.
• Ability to work evenings and weekends as needed for events.
• Excellent communication and organizational skills.
• Professional, pleasant, and outgoing personality.
• Ability to perform under pressure.
• Problem solving ability.
• Team player.
• Decision making skills.
PHYSICAL REQUIREMENTS:
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
PHYSICAL ACTIVITIES:
The following physical activities will be required on a day-to-day basis: climbing, stooping, crouching, reaching, walking, pulling, fingering, feeling, hearing, balancing, kneeling, crawling, standing, pushing, lifting, grasping, talking, repetitive motions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if they are otherwise qualified.
VISUAL/PERCEPTION ACTIVITY:
Administrative, Clerical, Data Entry operators, Inspection, (work at distances close to the eyes).
WORKING CONDITIONS:
None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
HUMAN RELATION SKILLS NEEDED:
The ability to communicate effectively with members, staff, and contacts outside of the credit union in a polite, courteous timely, accurate and efficient manner. Patience in dealing with a difficult member.
INTERNAL TRAINING REQUIREMENTS:
Please refer to the credit union intranet for the internal training requirements for this position.
ANNUAL TRAINING REQUIREMENTS:
Compliance and Regulatory (BSA, OFAC, etc.)
Security Awareness Training
Diversity, Ethics, Sexual Harassment, and Sensitivity
